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Terms of Service

Last updated: 20 April 2026

1. Introduction

These Terms of Service ("Terms") govern your use of the TaxMTD platform ("Service"), operated by TaxMTD ("we", "us", "our"). By creating an account or using the Service, you agree to be bound by these Terms.

TaxMTD is an AI-powered UK tax and accounting platform designed for sole traders, freelancers, and limited companies. The Service includes bookkeeping, invoicing, expense tracking, payroll, HMRC Making Tax Digital submissions, and related financial tools.

2. Account Registration and Responsibilities

To use TaxMTD, you must create an account by providing accurate and complete information. You are responsible for:

  • Maintaining the confidentiality of your login credentials
  • All activity that occurs under your account
  • Ensuring that the financial data you enter is accurate and complete
  • Keeping your account information up to date
  • Enabling two-factor authentication when prompted

You must be at least 18 years old and a UK tax resident (or operating a UK-registered business) to use the Service. You may not share your account credentials with third parties. If you become aware of any unauthorised use of your account, you must notify us immediately at support@taxmtd.uk.

3. Subscription and Billing

3.1 Plans and Pricing

TaxMTD offers tiered subscription plans (Essential, Pro, Business, and Practice). Current pricing is available on our pricing page. All prices are in GBP and exclusive of VAT where applicable.

3.2 Free Trial

All new accounts receive a 14-day free trial. A valid payment card is required to start a trial. If you do not cancel before the trial ends, your subscription will automatically begin and your card will be charged.

3.3 Billing Cycle

Subscriptions are billed either monthly or annually, depending on the plan you select. Annual subscriptions are billed as a single upfront payment. You may switch between monthly and annual billing from your account settings.

3.4 Payment

Payment is processed securely via Stripe. We accept major debit and credit cards. Failed payments may result in service suspension after reasonable notice.

3.5 Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial billing periods.

4. Open Banking and Third-Party Connections

Where you choose to connect a bank account (via Plaid, an FCA-regulated Account Information Service Provider, FRN 804718) or another third-party service (Stripe, PayPal, Wise, Revolut, Amazon Seller Central, Shopify, WooCommerce, FreeAgent, Timing), you authorise us to fetch read-only data from that service solely to populate your books. We do not initiate payments on your behalf. You may revoke any connection at any time from Banking → Connected Accounts. See the Privacy Policy Section 3 for full Open Banking terms.

5. Data Retention Policy

5.1 Active Subscriptions

While your subscription is active, all your data (financial records, transactions, invoices, receipts, documents, and settings) is fully accessible and editable.

5.2 Post-Cancellation Retention

When you cancel your subscription, your data is retained in read-only mode for a period of 7 years from the date of cancellation. During this period:

  • You may log in to view and export your data
  • You may not create, edit, or delete records
  • You may reactivate your subscription at any time to restore full access

5.3 Account Deletion

If you request account deletion (via your account settings or by contacting support):

  • A 30-day grace period begins, during which you may reverse the deletion request
  • After the grace period, all personally identifiable information (PII) is anonymised
  • Financial records are retained in anonymised form for 7 years to satisfy HMRC legal obligations

5.4 Legal Obligation to Retain Financial Records

We are required by law to retain financial records for a minimum of 7 years. This obligation arises under:

  • Finance Act 1998 (Section 12B, Taxes Management Act 1970) - requirement to keep and preserve records for Self Assessment
  • Companies Act 2006 (Section 386) - requirement for companies to keep adequate accounting records

Anonymised financial data retained under this obligation cannot be erased upon request, as permitted by GDPR Article 17(3)(b) (compliance with a legal obligation).

5.5 Reactivation

If you cancelled your subscription but did not request account deletion, you may reactivate at any time during the 7-year retention period. All your data will be restored to full read-write access upon reactivation and payment of the applicable subscription fee.

6. AI Data Processing

6.1 AI-Powered Features

TaxMTD uses artificial intelligence to provide features including:

  • Automatic transaction categorisation
  • Receipt OCR and data extraction
  • Smart expense suggestions
  • Tax optimisation recommendations
  • Natural language chat assistance

6.2 Third-Party AI Providers

AI categorisation and analysis may be processed by third-party AI providers (including Google Gemini, Anthropic Claude, and OpenAI). When your data is sent to these providers:

  • Only the minimum data necessary for the specific function is transmitted
  • Data is not used by third-party providers to train their models
  • All transmissions are encrypted in transit
  • No personally identifiable information is included in AI processing requests where possible

6.3 Your Control Over AI Features

You may configure AI settings, including providing your own API keys, from your account settings. You may disable AI-powered categorisation at any time.

7. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose, including tax evasion or fraud
  • Attempt to gain unauthorised access to other users' data or our systems
  • Interfere with or disrupt the Service or its infrastructure
  • Reverse-engineer, decompile, or disassemble any part of the Service
  • Use automated tools to scrape or extract data from the Service
  • Resell or redistribute the Service without our written consent

We reserve the right to suspend or terminate accounts that violate these terms.

8. Intellectual Property

All content, code, design, trademarks, and other intellectual property associated with TaxMTD is owned by us or our licensors. Your subscription grants you a limited, non-exclusive, non-transferable licence to use the Service for its intended purpose.

You retain ownership of all financial data you upload to the Service. By using TaxMTD, you grant us a limited licence to process your data solely for the purpose of providing the Service.

9. Limitation of Liability

9.1 Service Availability

We aim to provide a reliable service but do not guarantee uninterrupted availability. We shall not be liable for any loss arising from service downtime, data transmission delays, or system maintenance.

9.2 Financial and Tax Advice

TaxMTD is a software tool, not a financial adviser or accountant. The Service does not constitute financial, tax, or legal advice. You are solely responsible for the accuracy of your tax returns and financial records. We strongly recommend consulting a qualified accountant or tax adviser for complex tax matters.

9.3 Limitation

To the maximum extent permitted by law, our total liability to you for any claims arising from your use of the Service shall not exceed the total fees you have paid to us in the 12 months preceding the claim. We shall not be liable for any indirect, incidental, consequential, or punitive damages.

9.4 HMRC Submissions

While TaxMTD facilitates submissions to HMRC via Making Tax Digital APIs, we are not responsible for the accuracy of information submitted. You are responsible for reviewing all submissions before they are filed.

10. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or an in-app notification at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

If you have questions about these Terms, contact us at: